Welcome to www.udoaku.com (“Site”). These Terms of Use (“Terms”) govern your use of the Site and the services provided by Udoaku (“we,” “our,” or “us”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site.
By using our Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent or legal guardian. You also acknowledge that you have read, understood, and agree to these Terms.
You may use our Site for personal and non-commercial purposes only, including browsing, purchasing products, and interacting with our content.
You may use our Site for personal and non-commercial purposes only, including browsing, purchasing products, and interacting with our content.
You agree not to:
- Use the Site for any unlawful purpose.
- Reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Site for commercial purposes without our express written consent.
- Upload or transmit viruses, malware, or any malicious code that may affect the functionality of the Site or compromise user data.
- Use automated systems (such as bots or crawlers) to access the Site without our permission.
To access certain features of the Site, including making purchases, you may be required to create an account. When creating an account, you agree to:
- Provide accurate and current information.
- Maintain the confidentiality of your account credentials.
- Accept responsibility for all activities that occur under your account.
We reserve the right to suspend or terminate your account at any time if we suspect any unauthorized use or violation of these Terms.
4.1 Pricing
All prices displayed on the Site are in Naira as default currency. Additional currencies can be selected via settings including applicable taxes unless otherwise stated. Delivery costs are displayed as part of the total price at checkout but are not itemized in the public view.
We reserve the right to change prices at any time without prior notice. In case of a pricing error, we may cancel or refuse an order, even if the order has been confirmed.
4.2 Availability
We strive to provide accurate information regarding the availability of products. However, availability is subject to change without notice, and we reserve the right to limit the quantity of products purchased per order or customer.
5.1 Acceptance of Orders
Once you place an order on the Site, we will send you an email acknowledging your order. This does not constitute acceptance of your order. A binding contract is only formed when we send you an order confirmation email or when the product is shipped.
5.2 Order Cancellations and Modifications
You may cancel or modify your order before it is shipped by contacting our customer service team at contact@udoaku.com . Once the order is shipped, cancellations or changes cannot be made.
We accept major credit cards, debit cards, and other payment methods as indicated on the Site. By providing payment information, you represent and warrant that you have the legal right to use the payment method. All transactions are subject to authorization by the payment provider.
6.1 Payment Security
We take the security of your payment information seriously and utilize encryption and secure processing methods. However, we are not liable for unauthorized access to your payment data unless it is due to our negligence.
7.1 Shipping Policy
We offer shipping to select African, European, The Americas, Caribbean and Asian countries using third-party logistics providers for delivery. Estimated shipping times and fees will be provided at checkout.
7.2 Delivery
We are not responsible for delays caused by shipping carriers or customs. If you experience any issues with delivery, please contact us at contact@udoaku.com
7.3 Risk of Loss
All products purchased from the Site are made pursuant to a shipment contract. Risk of loss and title for products pass to you upon our delivery to the carrier.
8.1 Return Policy
We accept returns for eligible products within 72 hours of purchase, provided the items are unworn, unwashed, and in their original packaging. Certain items such as final sale products or intimate apparel may not be eligible for returns. Please refer to our Return Policy for full details.
8.2 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and an order credit will automatically be applied to your account with us within 7-10 business days
8.3 Exchanges
If you wish to exchange an item, please contact our customer service to facilitate the exchange. Exchanges are subject to product availability.
All content on the Site, including but not limited to text, images, logos, graphics, and software, is the property of Udoaku or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, or create derivative works of any content from our Site without our express written permission.
If you submit any content to the Site, including reviews, comments, or photos (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content on the Site or in marketing materials.
You represent and warrant that:
- You own or control the rights to the User Content you submit.
- Your User Content does not violate any laws, infringe on the rights of others, or contain defamatory, obscene, or unlawful material.
We reserve the right to remove any User Content that violates these Terms or is deemed inappropriate in our sole discretion.
To the fullest extent permitted by law, Udoaku, its directors, employees, or agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or the products purchased through the Site.
This includes, but is not limited to, damages for loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Udoaku, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the Site, your violation of these Terms, or your infringement of any intellectual property or other rights of any third party.
Our Site may contain links to third-party websites or services that are not owned or controlled by Udoaku. We have no control over the content, privacy policies, or practices of these third-party sites and are not responsible for any damages or losses caused by your use of them.
We encourage you to read the terms and privacy policies of any third-party websites you visit.
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
These Terms and any disputes arising out of your use of the Site shall be governed by and construed in accordance with the laws of Nigeria without regard to its conflict of law principles.
If you have any questions or concerns about these Terms, please contact us