Udoaku ("we," "our," or "us") is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy describes how we collect, use, share, and safeguard your personal data when you interact with our website www.udoaku.com ("Site") and when you purchase products from us.
By using our Site, you agree to the collection and use of your personal information as outlined in this Privacy Policy. Please review this policy carefully to understand our practices regarding your data.
collect a variety of personal data from our users and customers to enhance your shopping experience. This includes:
1.1 Personal Identifiable Information (PII) When you interact with our Site, we may collect the following personal information:
- Contact Information: Your full name, email address, phone number, shipping address, and billing address.
- Account Information: Username, password, and account preferences if you create an account.
- Payment Information: Payment details, including credit card number, expiration date, and billing address. We use a third-party payment processor (e.g., Stripe, PayPal) and do not store your full payment information on our servers.
- Order History: Purchase details such as items purchased, sizes, colors, delivery method, and other related transaction details.
1.2 Non-Personally Identifiable Information (Non-PII) This includes technical information about your interactions with our Site: - Device Information: IP address, browser type, language preferences, time zone, and device identifiers. - Usage Information: Pages visited, time spent on pages, links clicked, and referring/exit pages. - Cookies and Similar Technologies: We collect data through cookies, web beacons, and similar tracking technologies to enhance the functionality and performance of our Site. (See Section 6 below for details on cookies.)
information we collect serves several purposes related to providing and improving our services. These include:
2.1 For Transaction Purposes
- Order Fulfillment: To process and fulfill your orders, including product delivery and customer service.
- Payment Processing: To verify your payment details and process transactions securely through our payment partners.
2.2 For Communication
- Customer Support: To communicate with you regarding your orders, inquiries, or any issues with our products or services.
- Marketing & Promotions: To send you promotional emails, newsletters, and updates about new products or special offers. You can unsubscribe from marketing communications at any time.
2.3 For Business Operations
- Site Personalization: To tailor your experience on our Site by showing you relevant products, personalized offers, and recommendations based on your browsing history.
- Analytics: To understand how visitors use our Site, optimize performance, and improve user experience through data analysis.
2.4 Legal and Regulatory Compliance
- Legal Obligations: To comply with any legal requirements, such as tax reporting, law enforcement inquiries, or other regulations.
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following scenarios:
3.1 Service Providers
We engage trusted third parties to perform services necessary for our business operations, including:- Shipping Companies: To ship your orders to your provided address.
- Payment Processors: To securely process transactions (e.g., Stripe, PayPal).
- Marketing Platforms: To manage email marketing campaigns, social media ads, or other targeted marketing services.
3.2 Legal Requirements We may disclose your personal data if required by law or in response to legal processes, such as subpoenas, court orders, or other government requests.
3.3 Business Transfers> In the event of a merger, acquisition, or sale of all or a portion of our business, we may share or transfer your personal data as part of that transaction. We will notify you in such an event.
We take the security of your personal data seriously and implement industry-standard measures to protect it from unauthorized access, misuse, or disclosure. These measures include:
- Encryption: Sensitive information, such as payment data, is encrypted using secure socket layer (SSL) technology.
- Access Controls: Only authorized personnel have access to sensitive information.
- Regular Security Audits: We regularly audit our systems and review security protocols to ensure data safety.
However, no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.Under applicable data protection laws, you have the following rights concerning your personal data:
5.1 Right to Access
You may request details about the personal information we hold about you, how we process it, and why.5.2 Right to Rectification
You can correct inaccurate or incomplete personal data we hold about you by logging into your account or contacting us.5.3 Right to Erasure ("Right to be Forgotten")
You may request the deletion of your personal information, subject to legal and operational requirements.5.4 Right to Data Portability
You can request that we provide a copy of your data in a structured, machine-readable format to transfer it to another service provider.5.5 Right to Object
You have the right to object to the processing of your data for direct marketing purposes or other processing activities based on legitimate interests.5.6 Right to Withdraw Consent
Where we rely on your consent to process your personal data, you may withdraw that consent at any time. To exercise any of these rights, please contact us at contact@udoaku.com.6.1 What Are Cookies?
Cookies are small text files stored on your device that help us remember certain information about your visit, such as your preferences or items in your shopping cart.6.2 Types of Cookies We Use
- Essential Cookies: Necessary for the operation of our Site, such as those used for security or enabling you to log in.
- Performance Cookies: These help us track how you use our Site, allowing us to improve its functionality.
- Targeting Cookies: These cookies track your browsing behavior to deliver personalized advertisements.
You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.