FAQs

    1. What is Udoaku?

      Udoaku is a fashion brand offering modern and timeless designs, crafted with quality and style in mind. Our mission is to provide customers with unique fashion pieces while ensuring a seamless shopping experience.

    2. How long does delivery take?

      While we aim to deliver as quickly as possible, unexpected delays during the transit process may occur. Below are our standard delivery times:

      - 3-7 workdays within Nigeria

      - 3-10 workdays outside Nigeria

      Once your order is dispatched, you will receive a tracking number via email.

    3. What if I do not receive my order within the stated time?

      If your order hasn't arrived within the estimated delivery window, please contact us via:

      - Instagram: @udoaku

      - WhatsApp: 081031396185

      - Email: contact@udoaku.com

      We'll assist you as quickly as possible.

    4. Do you offer free shipping?

      Not at the moment

    5. Can I track my delivery?

      Yes! Once your order has been dispatched, we will email you a tracking number along with a link to track your package. You can follow your delivery's progress through the courier's tracking page.

    6. Do you ship worldwide?

      Yes, we ship worldwide

    7. Can I pick up my order?

      For security reasons, we do not allow public access to our workshop. All orders will be shipped directly to your address.

    8. I did not receive a confirmation email after placing my order. What should I do?

      If you don't receive a confirmation email, it might have landed in your junk or spam folder. If you still can't find it, contact us at contact@udoaku.com for assistance.

    9. Can my parcel be redirected?

      Unfortunately, we are unable to redirect orders once they have been dispatched. Please ensure that you provide a delivery address where someone will be available to sign for the package.

      If you would like your parcel to be left in a safe spot, please include this in your delivery notes when placing your order. However, please note that we do not take responsibility for packages left with third parties or in unsecured locations.

      Please note that if you cannot be reached on the day of delivery, the rider would be paid the cost of making another trip to deliver the item.

    10. Can I change or cancel my order once placed?

      Once your order has been processed or shipped, we cannot make changes or cancellations. If you need assistance, reach out to us via WhatsApp as soon as possible.

    11. Do you only stock online?

      Yes, currently all of our products are available for purchase exclusively through our online store.

    12. Is there somewhere I can view the pieces before purchasing them online?

      At the moment, we do not have a physical store or showroom. All purchases must be made through our online platform ( Instagram & website)

    13. What if an item is sold out online?

      If an item you want is sold out, feel free to message us directly on Instagram [@udoaku]() or email us at contact@udoaku.com to inquire about restock dates or similar alternatives.

    14. What payment methods do you accept?

      We accept a variety of payment options, including:

      - Credit/Debit Cards (Visa, MasterCard, American Express)

      - Bank Transfers

      - Apple Pay

    15. Can I return or exchange my item?

      We offer a 72-hour return window. You can request an exchange or return within 72 hours of receiving your item, subject to our Return Policy. However, we do not accept returns or exchanges for wrong size selections, so please use our Size Guide before making your purchase.

    16. How do I track my order?

      Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier's website.

    17. Do you offer refunds?

      Refunds are only available under specific circumstances, such as receiving a defective or incorrect item. If approved, we will process a refund to your original payment method. Please allow 7-10 business days for the refund to reflect in your account.

    18. What should I do if I receive a defective or incorrect item?

      If you receive a defective or incorrect item, please contact us at contact@udoaku.com immediately with your order number and a description of the issue. We will resolve the problem quickly by offering an exchange or store credit.

    19. What items are non-returnable?

      We do not accept returns for:

      - Sale items

      - Custom-made or personalized items

      - Gift cards

      For further details, refer to our Return Policy.

    20. How do I contact customer service?

      For any questions or issues, you can contact us via:

      - Email: contact@udoaku.com

      - Instagram: @udoaku

      Our customer support team is available from Monday to Friday, 9AM - 6PM (Local Time)